|
 
Specialising
in Patient Communication and Experience
PatientExcels' aim is to be a leading provider
of Market Research, Patient Satisfaction
Surveys, Patient Centred Training &
Development, Benchmarking and Patient
Communication solutions for the medical and
dental sectors.
Patient Involvement:
Satisfaction
Surveys are
a low-cost research tool that
reveals how your existing patients rate your
customer care, products, services and
pricing. It also tells you what your
competitors' patients believe are their
strengths and weaknesses.
Benefits delivered:
-
Feedback
on what your patients feel and say
-
Analysis
of what your competitors' patients say about their
service
-
Benchmarking of how you compare with your competitors
-
Analysis
of consumer responses to a variety of up selling and
cross selling opportunities
-
Summary of
what makes patients remain loyal or move to another
provider
Development:
We offer a range of designed materials
to develop practical core training and
development skills, tailored to the needs of
your organisation. Where possible,
appropriate examples are integrated into the
structure of the development. The support or
training we design for your individual
business encourages the transfer of learning
to the workplace so that you can achieve the
maximum benefits from your delegates’
learning experience.
PatientExcel has a broad range of patient
research experience across the medical
sector. Our applications include tracking
customer satisfaction levels, identifying
factors that drive customer loyalty,
understanding employee engagement and
research into brands, products, services and
aftercare.
We adhere to strongly held values and
attribute our success to three things:
-
Recruiting and building teams of people
persons and exceptionally knowledgeable
staff. This results in a professionally
delivered program in which customers can
rely on the guidance they receive.
-
Focusing and designing our programmes on
“what the patient wants to experience” and “the
outcome required”. This is particularly
crucial in flexibly taught development
programmes which must take account of
the learner’s background and what
standard has to be reached.
-
Creativity, passion and
commitment that results in patient
satisfaction
|
